Customer Service

A 2-post collection

Stop Being a Bully Mr Demetriou

Sorry Mr Demetriou there is no such thing as a simple change to copyright laws our copyright law is broken and needs to be fixed properly to reward creation and innovation in a digital world where billions of people are connected to trillions of devices. Cries to protect consumer interests are not a furphy as Demetriou thundered last week. Like most bullies he attacks his opponents personally, not the substance of the debate by saying “This is a nonsense that Optus are peddling, that says that this is a win for the consumer is complete garbage.” At the core of copyright and intellectual property law is that our society is granting the creator or inventor a monopoly for a limited...

Swatch: Big Companies Behaving Badly

It is very poor strategy in our connected world to create a monopoly after sales service structure to price gouge your customers because you think you can. Swatch, the abbreviation of Swiss Watch that now owns many of the major brands including Tissot, Longines and Omega refuses to support your local jeweller in the High Street to repair and service any of their watches. You only have one choice which is to send your watch to Swatch. With no alternative comes poor service and high prices. Three Months to Repair a Watch – Not Good Enough In October last year my adored Longuines watch stopped working after 15 years. It had been the replacement for the Tissot watch my mother had...